Send one clear message and receive a practical answer.
GAI assists journal editors, publishers, researchers and institutions with service selection, application matching, record questions and verification requests.
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Legal / Administrative Address
Tel: +49 30 26050
Choose the right subject for your message
Pre-application question
Include journal title, official website, publisher, country and whether you need readiness, listing, article-level or portfolio support.
Payment matching
Include applicant email, journal or publisher title, selected package and Stripe receipt/reference. Do not send card details.
Record update
Provide the GAI record URL or Index ID, the old information, corrected information and an official source supporting the change.
Verification request
Provide journal title, ISSN, GAI reference, certificate number, requester identity and the document or public URL.
Metadata question
Include the journal URL, sample article, DOI or feed endpoint and a concise description of the field or harvesting issue.
Ethics concern
Share factual links and evidence. Avoid unnecessary personal data and explain what correction or review you are requesting.
Help the team answer faster
- Use a monitored journal or publisher email.
- Write the official journal title exactly.
- Provide direct links, not only screenshots.
- Keep one issue per message where possible.
- For payment, include the receipt reference but never full card data.
- For verification, include the exact GAI identifier.
Typical responses: general questions 1–3 business days; verification 1–5; journal review-related correspondence 3–7; complex publisher matters 3–10.
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Use this secure form for questions, support, corrections or collaboration requests.